Streamlining support for 1,200 dinner meetings

Overview

A medical communications company helps pharma and medical brands tell the true story behind the products and services they produce and the lives they improve. They spend a large portion of their budget on face-to-face meetings where they deliver presentations on medications and medical devices to small gatherings of individuals at hundreds of locations across the United States.

Their results

• 1,200+ meetings a year supported nationwide.
• A reliable partnership that has lasted over three years.

What they need

They produce events all across the country so they need a provider that can scale to meet their needs. They need trained technicians who are knowledgeable in compliance rules for the pharmaceutical industry. They need basic presentation equipment – but a lot of it. With over 1,200 meetings a year, they need equipment to be perfectly functional and delivered on time. All the time.

What we deliver

We provide easy access to equipment rentals online that their meeting planners can access 24 hours a day. We created packages of their most often requested equipment to help standardize their meetings all across the country.

Our remote management team actively monitors shipping and on-site technician confirmation notices so they never have to wonder where their support is. The team also optimizes processes on an ongoing basis – if something doesn’t work anymore it gets changed within 24 hours with feedback from the client. This helped improve the success rate of the meetings compared to those run by previous providers.