We continually strive to be the best at what we do.  To deliver exceptional service, exceptional events, and to continually raise the bar of what our customers expect from us.

Sometimes, though, we let people down.  We don’t deliver on either the expectations we have for ourselves or those our customers have for us.

At these times it would be easy to take solace in telling ourselves that what we do, and our ability to do it well, is unrelated to the larger problems of the world.

An editorial in the Tribune suggests otherwise: